XIONCO MATERIAL WARRANTY POLICY

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At XIONCO, quality is not a luxury; it’s our standard. This warranty policy details the coverage we offer on the materials we use across our product ranges, reflecting our commitment to durability, craftsmanship, and customer satisfaction.

1. General Warranty Statement

1.1. PT Halim Inti Gahara (“XIONCO”) warrants to the original purchaser (“Customer”) that the materials used in its products will be free from defects in quality, workmanship, and durability under normal usage and conditions as described herein.

1.2. This warranty applies specifically to materials supplied by XIONCO, including but not limited to fabric, foam, wood, metal, acrylic mirror, hinges, laminate (HPL), and stainless steel components.

2. Warranty Coverage by Material Type

A. Upholstery Fabric & Textile Materials

2.1. Warranty: 1 Year
2.2. Covers:

• Fabric tears under normal use

• Fabric color fade beyond reasonable wear (non-exposure to direct sunlight continuously)
  2.3. Excludes:

• Damage due to improper cleaning, chemical exposure, pets, sharp objects, or burns.

B. High-Density Foam & Cushioning Materials

2.4. Warranty: 2 Years
2.5. Covers:

• Significant loss of shape or resilience under normal residential use
  2.6. Excludes:

• Indentations less than 10% of original foam height

• Usage exceeding recommended weight or improper handling.

C. Solid Wood & Plywood

2.7. Warranty: 3 Years
2.8. Covers:

• Structural defects such as cracking, warping, or splitting under normal indoor conditions
  2.9. Excludes:

• Natural variations in grain, color, knots, or minor imperfections inherent to real wood

• Exposure to extreme humidity, direct water exposure, or improper care.

D. Metal Components (Steel, Aluminum, Iron)

2.10. Warranty: 3 Years
2.11. Covers:

• Rust or corrosion due to manufacturing defects

• Structural integrity or weld failures under normal usage
  2.12. Excludes:

• Scratches or damage from misuse or improper cleaning methods (use of abrasive chemicals).

E. Acrylic Mirror Sheets

2.13. Warranty: 2 Years
2.14. Covers:

• Delamination, significant discoloration, or cloudiness affecting reflective quality

• Manufacturing defects such as cracks or distortion
  2.15. Excludes:

• Scratches from cleaning, handling, improper cutting, or misuse

• Exposure to harsh chemicals or direct heat sources.

F. Laminate (HPL & Multi-board)

2.16. Warranty: 2 Years
2.17. Covers:

• Lamination defects such as peeling, bubbling, or severe discoloration under standard usage
  2.18. Excludes:

• Damage due to sharp objects, heat exposure above recommended limits, moisture ingress due to improper sealing.

G. Hinges & Hardware Components

2.19. Warranty: 3 Years
2.20. Covers:

• Mechanical failure, inability to maintain original function (e.g., soft-close mechanism failure)

• Rust or structural damage resulting from normal residential or commercial usage
  2.21. Excludes:

• Improper installation, incorrect load, or unauthorized modifications.

H. Stainless Steel & Kitchen Components

2.22. Warranty: 3 Years
2.23. Covers:

• Corrosion or rusting under standard indoor usage and cleaning practices

• Structural or manufacturing defects impacting function
  2.24. Excludes:

• Surface scratches from cleaning tools, harsh chemical use, or improper care practices.

3. Warranty Claim Procedure

3.1. To claim under this warranty, customers must contact XIONCO’s Customer Service within 7 days after noticing the defect.

3.2. The customer is required to provide:

• Proof of purchase (invoice or order number)

• Clear photographs or videos demonstrating the defect or issue

• Description of how the defect occurred or was discovered

3.3. After reviewing your claim, XIONCO may request an inspection or return of the product for further examination.

4. Remedy Under Warranty

4.1. Upon approval, XIONCO will, at its discretion:

• Repair the material defect (where feasible)

• Replace the defective component/material

• Offer a comparable substitute of similar or greater value if the original material is no longer available

4.2. XIONCO covers the costs associated with repairing or replacing materials, including shipping charges within Indonesia.

4.3. 🔴 [Confirm:] International shipping costs (if applicable) related to warranty claims will be covered by the customer.

5. Warranty Limitations & Exclusions

5.1. This warranty does not cover:

• Normal wear and tear

• Products modified or repaired by anyone other than XIONCO or an authorized representative

• Damage caused by accidents, neglect, misuse, pets, natural disasters, or external force majeure

• Any consequential or incidental damages resulting from material failure.

5.2. XIONCO’s liability under this warranty is limited strictly to the repair, replacement, or substitution of the affected materials. XIONCO shall not be liable for loss of use, commercial loss, or other incidental damages.

6. Warranty Eligibility

6.1. Warranty applies only to the original purchaser and is non-transferable.

6.2. Warranty is valid only when the product/material has been used under normal indoor conditions and maintained in accordance with XIONCO’s care instructions.

7. Modification & Policy Changes

7.1. XIONCO reserves the right to update or modify this warranty policy. Any revisions will apply to purchases made after the date of modification.

7.2. Customers will be notified of significant changes through our official website or direct customer communication.

8. Contact Information

For warranty inquiries or claims, please reach out to us at:

XIONCO Customer Service
📞 082277666088
📧 [warranty@xionco.com]
🌐 www.xionco.com