RETURN AND REFUND POLICY
At XIONCO, we strive to provide you with the best shopping experience for your furniture needs. We understand that sometimes, circumstances may arise where you may need to return a product or request a refund. Our return and refund policy ensures transparency and fairness in such situations. Please take a moment to familiarize yourself with the following terms and conditions:
- Eligibility for Refund:
- Refunds are subject to the guidelines outlined in our “refund policy” and are applicable to specific purchases.
- To be eligible for a refund, the product must be in “new condition” without any defects.
- Please note that certain items, such as customized or personalized products, may not be eligible for a refund. This will be specified at the time of purchase.
- Refund Processing:
- If your purchase exceeds Rp 2,750,000 and was made using a credit card, your refund will be issued within 14 business days.
- The refund amount will include applicable taxes and any additional charges for protection or warranty programs.
- Refunds for purchases made through other payment methods will be processed based on the respective provider’s policies and timelines.
- Return Timeframe:
- If you are not entirely satisfied with your purchase, you may return the product within 5 days after receiving/delivery for a full refund.
- To initiate a return, please contact our customer support team or visit our website for further instructions.
- The product must be returned in its original packaging, along with all accessories and documentation provided.
- We recommend using a reliable shipping method with tracking to ensure the safe return of the product.
- Once we receive the returned item and verify its condition, a refund will be issued to the original payment method.
- Product Inspection and Restocking Fee:
- All returned products will undergo a thorough inspection to ensure they meet our “new condition” criteria.
- If any damage or signs of use are found, a restocking fee may be deducted from the refund amount. The fee will depend on the extent of the damage and the cost of refurbishment.
- We reserve the right to refuse a refund or charge a higher restocking fee if the product is deemed unsuitable for resale.
- Exchange Options:
- If you prefer to exchange the product for another item of equal or lesser value, please contact our customer support team or visit our website for assistance.
- Exchange requests are subject to product availability.
- In case of a price difference between the original item and the exchanged item, either a refund or additional payment may be required.
- Additional Charges:
- Exchanges and refunds may incur additional charges, such as shipping fees, return fees, and packaging fees.
- These charges will be clearly communicated to you before initiating the return or refund process.
- Warranty Guarantee:
- We take pride in the quality and craftsmanship of our products. In the event that you encounter any defects or issues with your purchased item, please refer to our Warranty Policy for specific instructions.
- Our Warranty Policy covers manufacturing defects and is subject to certain terms and conditions. Please review the warranty details provided with your product or contact our customer support team for further assistance.
- Our Commitment to Customer Satisfaction:
- At XIONCO, we strive to provide an exceptional customer experience. If you have any questions, concerns, or require further assistance regarding our return and refund policy, please do not hesitate to reach out to our dedicated customer support team.
- We are here to address your inquiries promptly and ensure your satisfaction.
- Eligibility for Refund:
Our Commitment to Customer Satisfaction: At XIONCO, your satisfaction is our utmost priority. We are dedicated to providing you with high-quality products and excellent customer service. If you have any questions or concerns regarding our return and refund policy, please feel free to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.
Note: This Return and Refund Policy applies to online purchases made through our official website. For in-store purchases, kindly refer to our in-store policies and consult with our staff for further assistance.
We reserve the right to amend or update this policy at any time without prior notice. Please review this page periodically for any changes or modifications.
Thank you for choosing XIONCO for your furniture needs. We appreciate your trust in our products and services.