Privacy Policy

1. Who We Are

XIONCO is a design-forward brand specializing in high-quality furniture and lifestyle products, including hardware components through XIONCO Hardware and interior essentials under various brand lines like VAZRA and EACH. We serve both retail and professional clients, operating primarily out of Jakarta, Indonesia.

This policy applies to all activities carried out by PT Halim Inti Gahara, including the use of third-party services that power our commerce and customer relationship systems.

2. What Information We Collect

We may collect the following categories of personal information:

a. Information You Provide Directly

• Full name

• Email address

• Phone number

• Shipping and billing addresses

• Order and payment information (processed securely through third-party providers)

• Any communications you send us (e.g., inquiries, support requests, survey responses)

b. Information Collected Automatically

• IP address

• Browser and device information

• Pages viewed and interaction behavior

• Referring URLs

• Cookies and similar tracking technologies

c. Third-Party Data

• If you sign in through social platforms (e.g., Google, Facebook), we may receive associated identifiers

• Data from analytics services (e.g., Google Analytics) to better understand visitor patterns

3. How We Use Your Information

We use your personal information only for purposes that are necessary and proportionate, including:

• To process and fulfill your orders

• To provide customer support

• To send you order updates, shipping confirmations, and receipts

• To respond to your inquiries or feedback

• To personalize your browsing or shopping experience

• To inform you about promotions, product launches, or updates (with your consent)

• To improve our website, services, and product offerings

• To detect and prevent fraud or abuse

We do not sell or rent your personal data to any third parties.

4. Cookies and Tracking Technologies

XIONCO uses cookies and similar technologies to enhance your experience, track website usage, and support marketing initiatives.

You may disable cookies through your browser settings. However, please note that certain features may not function correctly without them.

We also use third-party analytics tools like Google Analytics, Meta Pixel, and Hotjar, which may track anonymized usage behavior.

5. How We Share Information

We may share your information with:

• Third-party service providers that help with payment processing, logistics, marketing automation, and website operations (e.g., Shopify, Midtrans, JNE, Google)

• Business partners for limited collaborations, always with your consent or in a legally compliant manner

• Legal authorities, if required under applicable laws and regulations or in response to valid legal requests

We ensure that all service providers are contractually bound to protect your data and use it solely for intended purposes.

6. Data Retention

We retain your information as long as necessary to fulfill the purposes outlined in this policy:

• Purchase records are retained for financial reporting and tax compliance

• Account data is kept until you request deletion

• Communication and inquiry logs are archived for internal review and quality control

If you wish to have your data deleted or anonymized, you may request this at any time (see Section 9).

7. Data Protection and Security

We take data security seriously. Our systems use:

• SSL encryption

• Secure cloud hosting (via reputable vendors)

• Role-based access controls

• Regular security audits

However, no digital transmission is 100% secure. We urge you to use strong passwords and be cautious with any suspicious communication claiming to be from XIONCO.

8. Your Rights and Choices

You have the right to:

• Access the personal data we hold about you

• Correct inaccurate or outdated information

• Request deletion or restriction of your personal data

• Opt out of promotional communications at any time (via unsubscribe links or direct contact)

• Request a copy of your data in a portable format

For all data inquiries, please email us at: admin@xionco.com

9. International Users

While XIONCO is based in Indonesia, we may process data across borders when using international service providers. In such cases, we ensure appropriate safeguards in line with international standards (e.g., Standard Contractual Clauses).

10. Children’s Privacy

XIONCO does not knowingly collect data from individuals under 13 years of age. If we become aware that we have inadvertently collected such information, we will delete it immediately.

11. Policy Updates

We may update this Privacy Policy from time to time to reflect legal changes or service improvements. When we do, we will revise the “Last Updated” date and provide clear notice of significant updates where applicable.

12. Contact Us

For questions or concerns related to this policy, you may reach us at:

PT Halim Inti Gahara

📧 admin@xionco.com
📞 082277666088